In anticipation of re-opening the convention center campus, the Cobb Galleria Centre team has been regularly consulting with governmental agencies, medical experts and industry colleagues to develop a plan that prioritizes the health and safety of attendees, exhibitors, business partners, and staff. We are committed to upholding the highest standards of cleanliness throughout our facility by updating or enhancing our cleaning and safety protocols to help ensure the safety and well-being of everyone who walks through our doors. Central to our commitment is a staff member who is certified in infection mitigation to oversee our program and ensure adherence to these protocols.

In making plans to attend a tradeshow, convention, meeting or social event, we ask that you familiarize yourself with the guidelines established by the Centers for Disease Control and Prevention (CDC) and the Georgia Department of Public Health. Cobb Galleria Centre plans to continue to monitor all COVID-19 developments closely in alignment with local and national agencies; and we will revise our protocols as this guidance evolves.

Frequently Asked Questions (FAQ’S)

When will you reopen?
The Galleria Safety First Reopening will be on July 13, 2020.

What are your current guidelines pertaining to events?
In anticipation of re-opening the convention center campus, the Cobb Galleria Centre team has been regularly consulting with governmental agencies, medical experts and industry colleagues to develop a plan that prioritizes the health and safety of attendees, exhibitors, business partners and staff. The Galleria Safety First Reopening guidelines have been released. We continue to monitor all COVID-19 developments closely in alignment with local and national agencies; and we will revise our protocols as this guidance evolves.

Will I be required to wear a mask? What about temperature checks? Will there be any kind of health screening performed in order to enter the building?
We encourage guests to wear masks, but it is not required to enter the building. It is at the discretion of event management to set any parameters for masks, temperature checks, or other screenings inside their leased event space. Please contact event management directly for any requirements specific to their event.

What safety measures are you taking to screen the health of employees?
Employees will be required to complete thorough training regarding our updated hygiene standards and practices. Additionally, all employees who are guest-facing will wear cloth face masks and gloves. Among many safety measures, employees will be evaluated daily before beginning work for signs of illness, and they are required to stay home when sick.

What measures have you put in place to mitigate the spread of Coronavirus? Are you increasing the cleaning in your building in high-touch areas such as door handles, handrails, and bathrooms?
We are committed to upholding the highest standards of cleanliness throughout our facility. We are following the CDC Guidance for Cleaning and Disinfecting. We will be performing regular disinfecting of frequently touched locations, surfaces and equipment, including escalator handrails, door hardware, restrooms, elevators, vending machines, concession stands, the loading dock, and more.

Will the Cobb Galleria Centre provide hand sanitizer stations?
Guest sanitizing stations have been added in common areas throughout the convention center and specialty shops.

Is there an expert on staff to make sure you’re complying with all regulations?
We have a staff member who is certified in infection mitigation to oversee our program and ensure adherence to CDC and state protocols.

The Cobb Galleria Centre is an enclosed space. Will extra measures be taken to reduce the recirculation of air?
Cobb Galleria Centre will adhere to routine maintenance on our HVAC systems to facilitate increased ventilation rates, improve central air filtration, increase the fresh air brought into the building, and reduce the re-circulation of air. We have installed MERV-13 air filters which are similar to filters found in hospitals in terms of filtration of contaminants.

How are you addressing attendee/pedestrian traffic flow inside the Cobb Galleria Centre? Will public spaces be marked with 6 feet measures and directional arrows?
Signage will be installed in common areas to communicate recommendations, health alerts and guidelines from the CDC. Signage topics will include, but not be limited to preventative steps, symptoms of COVID-19, social distancing best practices, and other relevant travel alerts. Tape marks, or other visual cues such as decals or colored tape on the floor, placed 6 feet apart, will be placed at entrances to restrooms and points of sale.

Will there be reduced attendance capacities inside the exhibit hall, ballroom and meeting rooms?
The Cobb Galleria Centre is following CDC and state-mandated capacity guidelines for large gatherings. The Centre has distributed a list of requirements to event planners outlining precautions they should take regarding cleanliness, physical distancing and event capacities inside their leased space.

What level of social distancing/CDC guidelines will Cobb Galleria Centre enforce?
It is our expectation that event planners and their guests will follow guidelines established and published by the state of Georgia and the CDC.

How will food service change?
Cobb Galleria Centre’s food and beverage operations have been assessed, and new practices will be implemented to align with best practices for safety, hygiene, physical distancing and reduce overall contact when possible. New practices will include the elimination of self-serve buffets, new pre-packaged menu options, physical distancing and cleanliness procedures.

Does the Cobb Galleria Centre have personnel on-site in the event someone is identified that needs isolation?
If a guest or event attendee is presumed to have or is exhibiting symptoms of COVID-19, Cobb Galleria Centre Public Safety, where possible, will escort them to an isolation room. In the event of a known exposure, we will deep clean all known points of contact/exposure and re-clean impacted common and high-traffic areas on the property regardless of when they were last cleaned.

Will the surrounding stores/restaurants be open?
The Galleria Specialty Shops will re-open on July 6, 2020. Most restaurants and shopping in the area have re-opened as well. Please reference information provided by Cobb Travel & Tourism for updates on specific destinations.

Have procedures at the loading docks changed?
The loading dock will be regularly disinfected.  We ask show management to assign exhibitor move-in/out times to minimize the number of people on the loading dock and engage a dock manager to marshal trucks and personally owned vehicles (POVs) to control the flow of the crowd.

Have things changed with parking, concessions, or other places where I may need to use cash?
Cobb Galleria Centre is now a cashless facility. Parking, concessions, bars, vending machines, and exhibitor service orders are now credit or debit card only.