Banquet Server Mohamad Oweid has a simple secret to great customer service – just smile.

“You have to have a good attitude. You have to smile. You have to be happy while you’re serving people,” he said. “Just by smiling you can win the hearts of people.”

Oweid has been employed at the Cobb Galleria Centre for almost 10 years working on a team that “provides the best customer service,” he says. While he most often services banquet events in the ballroom, Oweid also can be found at the exhibition hall concession stands or working as a bar back. But don’t confuse him for his brother Ahmad, who also works in banquets!

Oweid credits the leadership of his managers, Bassem Maarouf and Maher Abdelwahab, for his longevity with the organization.

Oweid started with the Centre the same year he moved to the United States from Lebanon. His wife and 14-month-old son still live in Lebanon, but they are working to reunite in Atlanta soon.

“My main goals are to have my family together in Atlanta and to grow and advance in this company,” he said.

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